Q: What's included in the rates ?
A: A guide to your tour, public transportation tickets from/to Prague and necessary tickets when mentioned in the program listing.

Q: What's not included in the rates?
R: Personal expenses, drinks and food.

Q: In which languages are the programs available?
R: English, Russian, Portuguese.

Q: I booked but the weather doesn't look so nice anymore. Now what?
R: Our guides are ready to face any kind of weather, assuming the safety is not compromised. If the customer wish to cancel the program, we appreciate if we can be notified in advance. If payments done in order to cover advanced expenses are involved, no refund will take place.

Q: Which currencies are accepted?
R: Czech Crowns, accordingly to the rates published. Exceptionally we may accept other currencies, but that should be requested during booking process. Exchange rates: those valid in the day of the tour, accordingly to the website CurrencySource.com.

Q: Why do we use public transportation?
R: That way we can reduce costs and final rates. Logistics is simplified and we can focus in the vital aspects of the tour. Public transportation in Czech republic is exemplar. Contact with Czech reality is optimized.

Q: What shall I bring with me?
R: Some of our programs may recquire specific equipment (in those cases you will receive detailed information well in advance). In general terms we recomend: personal documents (ID Card, Passport), some pocket money, proper waterproof shoes for hiking, comfortable socks, apropriate clothers accordingly to weather conditions, some fod, wather, camera... all packed in a comfortable backpack.

Q: Why do you recquire advanced payment in some programs?
R: That happens when we need to spend some money in advance. We follow a policy of absolute trust on the client, but, taking it as an example, if we need to purchase tickets for an ice hockey match, we can't cover it with our own funds.

Q: What's the minimum and maximum age to participate in your programs?
R: Above all, it's a matter of fitness. Our programs are designed for persons with average fitness, but some physical effort shall be expected. This said, we leave the final decision to your good sense.